Privacy Policy

Effective Date: May 1, 2023

This Privacy Policy describes how www.renatalozano.com collects, uses, shares, and protects the personal information of users when accessing or using our e-commerce website.

We are Renata Lozano CORP, that operates the Renata Lozano brand.

Collection of Personal Information

We may collect the following personal information from users:

Name
Email address
Shipping address
Payment information
Billing address

Methods of Collection

We collect personal information in the following ways:

Directly from users when creating an account, making a purchase, or submitting information through our website forms.
Automatically through the use of cookies and similar technologies when you visit our website.

Use of Personal Information

We use the collected personal information for the following purposes:

Processing and fulfilling orders
Providing customer support and responding to inquiries
Sending order confirmations, shipping notifications, and updates
Improving our products and services
Customizing your experience on our website
Sending promotional offers and marketing communications (with your consent, where required by law)
Complying with legal obligations

Sharing of Personal Information

We may share your personal information with third parties in the following circumstances:

Service providers: We may engage trusted third-party service providers to assist us in operating our website, processing payments, and delivering orders. These service providers have access to your personal information only to perform specific tasks on our behalf and are obligated to keep it confidential.
Legal requirements: We may disclose your personal information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction, subject to the Privacy Policy's provisions.

Use of Cookies and Similar Technologies

We may use cookies and similar technologies to collect certain information automatically. This information may include your IP address, browser type, device information, and browsing behavior. Cookies help us enhance your user experience, analyze website usage, and personalize content. By using our website, you consent to the use of cookies.

Data Security

We employ appropriate technical and organizational measures to safeguard your personal information and protect it from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

International Data Transfers

Your personal information may be transferred to and stored in countries outside your own for the purposes described in this Privacy Policy. We take appropriate measures to ensure that any international transfers comply with applicable data protection laws.

Your Rights and Choices

You may have certain rights regarding your personal information, including the right to access, update, or delete your information. You can exercise these rights by contacting us using the contact details provided below.

Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that we have unintentionally collected personal information from a child, please contact us immediately.

Updates to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We encourage you to review this Privacy Policy periodically for any updates. We will notify you of any material changes by posting the revised Privacy Policy on our website.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at costumerservice@renatalozano.com.