TERMS AND CONDITIONS


Shipments in Colombia:
We offer Standard shipping throughout Colombia through Federal Express or Deprisa, with delivery times of 7-10 business days. These times are taking into account that the order is placed before 12pm.

Renata Lozano will only be responsible for packages sent until they are signed as delivered. The signature of the delivery ensures that it was received to satisfaction.

International deliveries:
For international deliveries we offer free shipping and a delivery time of 10-15 business days.

Returns:
If you are not completely satisfied with your product, you have up to 30 calendar days after receiving it to make a return. You must bear the cost of the return, and we will bear the cost of the re-dispatch.

Keep in mind that the product must be in perfect condition keeping the labels. Please use a certified shipping service that can monitor the shipment. We will only be responsible for shipments that are delivered correctly.

If the returned product shows signs of use, or it is suspected that fraud is being incurred, we may refuse or delay returns.

Security policy:
Your payment process and personal information is always safe. Our SSL software is the industry standard and among the best today to guarantee secure online transactions. Encrypt all your personal information so that it cannot be read by anyone on the internet.

You have doubts?

Write us at servicioalcliente@renatalozano.com

Our customer service team is always ready to resolve any concerns!