RETURNS AND EXCHANGES

Our objective is that you are completely satisfied with your purchase. However, we will gladly take returns and exchanges free of charge for up to 30 days after delivery.

In Colombia:

For returns and exchanges keep in mind that the product must be in perfect condition and still have the original price tag.  If the returned product shows signs of wear, or if fraud is suspected, we could refuse or delay returns.

Ship your return:
Please send your return via certified mail to our main offices at:

Renata Lozano
Carrera 3b oeste #2A-28
Cali, Valle
Tel: (2) 893-3082

(The return shipment cost must be payed by the customer)

Once shipped, please send an e-mail to servicioalcliente@renatalozano.com mentioning the order number and the tracking  number.

For returns made in this manner, a coupon code will be sent to your registered e-mail to be redeemed at our e-commerce store www.renatalozano.com.

Return in store:
In Colombia bring a copy of the invoice or receipt to any of our brand stores.  In-store exchanges can only be redeemed in physical stores.

We offer a money back guarantee for the first five days after delivery if the client is not 100% satisfied, according to Colombian right to retract law.  This only applies to on-line sales.

 

In the United States.

Returns and exchanges in the United States must be done by certified mail like for example UPS, USPS, FedEx and DHL.

For returns and exchanges keep in mind that the product must be in perfect condition and still have the original price tag.  If the returned product shows signs of wear, or if fraud is suspected, we could refuse or delay returns.

Please send to the following address:

Renata Lozano
7590 NW 186 Street Suite 110
Miami, Florida 33015
Tel: (786) 800-9991

(The return shipment cost to Miami must be payed by the customer)

Please allow for 15 days to revise returns, at which point a coupon code for www.renatalozano.com will be sent to your registered e-mail.

Once shipped, please send an e-mail to servicioalcliente@renatalozano.com mentioning the order number and the tracking  number.

 

To the rest of the world.

At the present time, sales to countries different from Colombia and the United States are final.